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    Helpdesk Administrator

    Location : Irvine, CA
    Job Type : Direct
    Hours : Full Time
    Required Years of Experience : 1+
    Required Education : Bachelor's Degree
    Travel : No
    Relocation : No
    Job Industry : Commercial Real Estate
    Job Category : Construction / Development

    Job Description :
     
    RealREPP is currently teaming with a private known commercial real estate owner/developer. We are assisting them in recruiting for a Helpdesk Administrator who will work in their national headquarters in Irvine, CA! 



    This Helpdesk Administrator will primarily be responsible for delivering outstanding support and service for the employees both onsite and in offices nationwide. We are seeking a Helpdesk Administrator with prior experience in supporting internal employees remotely, someone who has excellent customer service and communication skills and a genuine passion for technology. 

     

    This role offers a fantastic salary + target bonus, 401K with a 5% match, excellent medical benefits and 1/2 DAY SUMMER FRIDAYS! In addition, they offer a gym membership, offer a fantastic work/life balance with stability and opportunities for growth! 

    Required Qualifications :


    • Bachelor's degree and 1-3 years demonstrated work experience or an equivalent combination of related training and certifications.

    • Increasing responsibility within information technology services and support.

    • Experience within a real estate or financial services organization a plus.

    • An interest in emerging technologies within the prop-tech space (iOT, Smart Buildings, co-working, AI, automation)

    • Strong knowledge of Windows 7/10 desktop computing environment

    • Ability to lead the enterprise migration to Windows 10

    • Desktop hardware optimization and troubleshooting skills. 

    • Build, configure and repair desktops, laptops, mobile devices and peripherals.

    • Strong understanding of enterprise information security.  Experience with Checkpoint is a plus.

    • Support common desktop software such as Office 2016, Adobe suite, web browsers, utilities and plugins

    • Experience with Real Estate industry solutions such as MRI, Argus, PMweb a plus

    • Understanding of basic ITSM principals, policies and service models.

    • Experience with Helpdesk ticketing systems such as Service Now and ServiceDesk Plus

    • Local and wide area network systems, Cisco VOIP, routing and switching, WiFi and LTE connectivity, NAC, DNS, DHCP.

    • Supporting and troubleshooting Cloud based services such as BOX, OKTA, Salesforce, Duo.

    • Knowledge of VPN and remote access technologies such as Terminal Services, Pulse, Checkpoint, Duo

    • Audio Visual systems, videoconferencing, and enterprise collaboration solutions.

    • Ability to interact with diverse teams to understand business processes and identify and escalate urgent issues.


    This role offers a fantastic salary + target bonus, 401K with a 5% match, excellent medical benefits and 1/2 DAY SUMMER FRIDAYS! In addition, they offer a gym membership, offer a fantastic work/life balance with stability and opportunities for growth! 


    If you are interested in this fantastic opportunity, please register and apply online - www.RealREPP.com or send your resume to Resumes@RealREPP.com.









     












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    Anaheim Hills, CA 92808
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